Temporary Transition to Remote Interpreting During Health Emergencies: Guidance and Tips for Language Access Stakeholderswith Wilma Alvarado-Little, MA MSW (moderator), Nick Arce, MA, MS, CHI, CPXP (presenter), and Jody Prysock, MS, CI (presenter)
Recording now available!
Cost Please note, simply viewing the slides does not constitute credit for receiving a certificate of attendance.
Approved for 0.1 IMIA CEUs. Approved by CCHI for 1.25 instructional hours.
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NCIHC has been monitoring developments of the coronavirus, COVID-19 that has been declared a pandemic by the World Health Organization. Healthcare organizations and interpreters are suddenly found in a situation with face-to-face interpreting may need to be done via telephonic or video interpreting. We brought together specialists in both signed and spoken language interpreting on how to make a temporary transition to these platforms. As disruptions continue to happen, we hope to bring you a webinar that will help stakeholders to assure language access. We will continue to stay abreast of what is happening and address issues as possible regarding the impact to all stakeholders, from healthcare providers to interpreters.
Webinar Description
Providing interpreting services during times of crisis, specifically in response to the COVID-19 pandemic, is a shared priority among all language access stakeholders - interpreters, managers, interpreter referral agencies, patients, and healthcare providers. Delivering interpreting services via remote modalities offers one possible solution to minimize the risk of exposure and transmission of contagions. In this presentation, the panelists will address practical areas of concern and consideration for all stakeholders when transitioning from an on-site model to a remote model for interpreter services. The presentation will focus on delivery of both spoken and signed languages and include a moderated Q&A to address attendees' questions and concerns as best possible.
About the Presenters
Nick Arce is a Certified Healthcare Interpreter and Certified Patient Experience Professional who works as the Director of Patient Experience Program at MemorialCare Long Beach Medical Center and Miller Children’s and Women’s Hospital. He provides strategic vision and oversight for the following areas: Patient Relations, Interpreter Services, PBX Communications, Service Excellence, and Volunteer Services. In this role, Nick collaborates with hospital leadership to ensure patient and family centered care and reduce language barriers. Throughout the past decade, Nick has served as a Board Member for the California Healthcare Interpreting Association (CHIA) and has taught translation and interpreting at California State University, Fullerton, Denver University, University of California, Irvine and Spanish at Charles Drew University of Medicine and Science. He holds a Master of Business Administration, Master of Arts in Spanish Linguistics and Literature, Master of Library and Information Science, and Bachelor of Arts in Translation and Interpretation Studies.
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