This FREE 60-minute webinar took place on June 21, 2022
at 12:00 PM
 Eastern / 11:00 AM Central / 9:00 AM Pacific.

Free for NCIHC Members and Non-members

Click here to register to VIEW the recorded webinar


Additional links related to the webinar:

The Laws

Office for Civil Rights Guidance to Federal Financial Assistance Recipients Regarding Title VI and the Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons – Summary is available at: 

ACA Section 1557 FAQs are available at:,)%20in%20the%20State(s

The Joint Commission

Prepublication Standards are available at: 

Requirements, Rationale, References (R3) article is available at: 


Press Ganey

3 Ways Equity Impacts Healthcare Performance is available at:

Continuing Education Credits are NOT available for this webinar. 

NCIHC will host a series of regional language access workshops – “NCIHC On the Road” – throughout 2022-2023. These virtual events will join interpreters, advocates, patients, hospital administrators from risk management, compliance, and patient experience, and other stakeholders for learning and discussion around building infrastructure in areas where public investment and oversight in language access is critical.


The “NCIHC On the Road” national tour kick-off event will be a live webinar exploring legal and regulatory requirements around language access in healthcare, as well as implications for patient safety and care experience. Distinguished subject matter experts will present insights and guidance on what programs and services need to be in place in healthcare organizations large and small to provide meaningful access to linguistically diverse populations. The webinar recording will be made available free of charge to hospitals and to the public as part of an NCIHC resource kit for building language access infrastructure in healthcare organizations.


About the Panelists:

Christina L. Cordero, PhD, MPH, Project Director, Division of Healthcare Quality Evaluation, The Joint Commission

Christina Cordero is a Project Director in the Department of Standards and Survey Methods, Division of Healthcare Quality Evaluation at The Joint Commission.  

Dr. Cordero is focused on standards development projects for the hospital and laboratory accreditation programs. She developed the patient-centered communication standards and The Joint Commission monograph Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Dr. Cordero has also provided research and technical support to The Joint Commission’s Hospitals, Language, and Culture: A Snapshot of the Nation study, and she is a contributing author of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations.

Prior to joining The Joint Commission, Dr. Cordero conducted basic science and public health research at Northwestern University’s Feinberg School of Medicine.  

Dr. Cordero earned her Doctor of Philosophy in Immunology and Microbial Pathogenesis, and her Master of Public Health degrees from Northwestern University, Chicago, IL


Bruce L. Adelson, CEO/Attorney at Law

Bruce L. Adelson, Esq., CEO of Federal Compliance Consulting LLC is nationally recognized for his language and disability access expertise. Mr. Adelson is a former U.S Department of Justice Senior Trial Attorney. He teaches implicit bias, civil rights, language and disability access, and organizational culture as a faculty member in the Department of Family Medicine at Georgetown University School of Medicine and an Adjunct Professor of Law at University of Pittsburgh School of Law. He has also taught at Harvard University, Cornell University, Auburn University, The Johns Hopkins University School of Public Health, and University of Baltimore School of Law. He is the Americans with Disabilities Act (ADA) Consultant to the Idaho Supreme Court and New Mexico Administrative Office of the Courts.

Mr. Adelson has been the featured and keynote speaker for many organizations: multiple interpreter conferences and forums including IMIA, CHIA, and TAHIT; The States of Arizona, Colorado, New Mexico, Hawaii, and Washington; Idaho Supreme Court; City of Houston; City & County of Honolulu; City of Pittsburgh; Idaho Association of Counties; Kaiser Permanente; Sentara Health System; Memorial Hermann Health System (TX); Memorial Health System (CO); National Association of Counties; National Conference of State Legislatures; National Archives; University of Virginia; National Baseball Hall of Fame; and American Society of Health Care Risk Managers.

Mr. Adelson has assisted with negotiating ADA resolution and compliance agreements between organizations and the U.S. Department of Justice, U.S. Department of Health & Human Services (HHS), Federal Aviation Administration, and Federal Transit Administration. Bruce is the award-winning author of 14 books for children and adults including, Brushing Back Jim Crow – The Integration of Minor League Baseball in the American South (University of Virginia Press).

Deirdre Mylod, Executive Director, Institute for Innovation, SVP Research & Analytics, Press Ganey

Dr. Deirdre Mylod has spent over 20 years at Press Ganey researching the patient experience and how it relates to cross domain outcomes of engagement and clinical quality. She is the architect of Press Ganey’s Patient Suffering model and has now extended her work to create a conceptual framework to describe the work experience of clinicians and the healthcare workforce.

Dr. Mylod joined Press Ganey in 1997 and currently serves as the executive director of the organization’s Institute for Innovation and senior vice president of Research & Analytics. In this joint role, she is responsible for advancing the understanding of the entire patient experience, including patient perceptions of care, clinical process and outcomes. Through the Institute, Mylod partners with leading health care providers to study and implement transformative concepts for improving the patient experience. 

Since July of 2020, Dr. Mylod has co-led Press Ganey's Equity Parternship together with her colleague, Dr. Tejal Gandhi. Through this work she has surfaced national patterns of patient and workforce experience segmented by race, ethnicity and other aspects of identity, creating best practices in data management and architecture to support equity work. 

Mylod holds a master’s degree and a PhD in psychology from the University of Notre Dame.

System Requirements

PC-based attendees: Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees: Required: Mac OS® X 10.6 or newer

Mobile attendees: Required: iPhone®, iPad®, Android™ phone or Android tablet