Trainers Webinar #23

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This live webinar took place on February 23, 2017.
NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

This webinar is approved by CCHI for 1.25 instructional hours and by ATA for 1 CEP.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

Some of the comments received:

  • This was excellent! I am going to share with interpreters in my state and hope they will watch the recorded webinar so we can all learn and grow.
  • Clear explanations and examples and great opportunities to participate. Awesome!
  • I have a certification on Implicit Bias from the Center for Cultural Intelligence and found this session very relevant and well designed. Implicit bias can be a tricky topic to address, let alone teach. The presenter did a wonderful job; she was very successful at creating a non-judgment, low-anxiety teaching environment, as well as at acknowledging and validating the attendees input. 
  • Very well organized and paced. When the presenter uses really relevant examples from her own life to illustrate or clarify, it stimulates understanding and comparison. Good slides. Thanks!
  • I was training a new interpreter in the morning and I mentioned several of the things that were presented at this webinar. It really opened my eyes and my interest to learn more about the subject. I was just scratching the surface of this topic with my group.


After the introduction of implicit bias, this webinar delves into its impact on our work as interpreters in healthcare settings.  This interactive session helps participants learn strategies for identifying and addressing their own biases.  Additionally, participants have opportunities to discuss ways to easily introduce implicit bias into classrooms and trainings.

Learning Objectives:

  1. Understand the definition of “unconscious / implicit bias” and its impact on our everyday interactions.
  2. Demonstrate techniques for identifying implicit biases and strategies for addressing these biases. 
  3. Discuss ways to introduce implicit bias into interpreter education programs.

Kalen Beck






About the presenter:

 Kalen Beck, CI, CT brings more than 25 years of language access expertise to the healthcare field as an independent interpreter, director of language operations and as an executive within an academic medical center. She has been an interpreter trainer since 1998 and speaks nationally on topics of language access, disability access, and healthcare interpreting.

Kalen has worked with several academic medical centers to establish language access plans for patients who are deaf, hard of hearing or have limited English proficiency (LEP). From assessments of current state to strategic plans through implementation and organizational change, Beck keeps a patient-centric model for meaningful use as it relates to communication access in healthcare. 

Kalen holds a Certificate of Interpretation (CI) and a Certificate of Transliteration (CT) from the Registry of Interpreters for the Deaf. She earned a bachelor’s degree in Interpreter Education from George Mason University. Kalen is the vice-chair for NCIHC’s Standards and Training Committee.

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

You may download the Webinar Policies HERE