Trainers Webinar # 21

This webinar and its recording are approved by CCHI for 1.5 instructional hours and by ATA for 1 continuing education point.

Closer Look_image


Now that the live webinar is over, fret not!
You have a couple of options to learn more about the topic.
(free for members and $30 for non-members)
 Or click here for the presentation slides (free for everyone)
Approved by CCHI for 1.5 instructional hours. Approved by ATA for 1 point.
IMPORTANT: To receive ATA and/or CCHI CEU credits for viewing this recorded webinar, you will need to take a screenshot while viewing it and then send the screenshot to Home for Trainers ([email protected]) so that we can issue your certificate of attendance for CEU purposes. You will receive your certificate within two weeks from the date of your request.
Some comments from participants during the live version:
  • "Awesome presentation."
  • "Inspiring webinar!"
  • "Thank you again for this timely webinar."
  • "The results were unexpected. It makes you wonder if the questions were understood."
  • "We need to be very careful how we report the findings of the JTA. I want to suggest that the results of the JTA be characterized as being true for the group of survey respondents, not for the whole profession. 2000 respondents represent a very small percentage of the likely number of working healthcare interpreters in the U.S. {...} Therefore, these results can be said to represent the situation for the self-selected group that responded to the survey, but not for the healthcare interpreting profession as whole."


Attendees will learn what a job task analysis is, why it matters and how CCHI organized, vetted participants for, and conducted the JTA. Reported results and conclusions about healthcare interpreter demographics, roles, responsibilities and scope of practice will be shared. What this means for the profession will be examined and discussed.

Learning Objectives:

  • Trainers will learn how to validate the training that is core and essential for healthcare interpreters
  • Trainers will be able to check and balance their trainings to reflect JTA findings/metrics
  • Provide resources for trainers of interpreters
    • We will be able to clearly connect JTA findings to prior Home for Trainers webinar content
    • We will invite attendees to share additional resources of value to trainer colleagues 

The Guest Presenters


About Eliana Lobo, M.A., CoreCHI

Eliana is a native speaker of English and Portuguese. Born in Brazil, Eliana obtained her master's degree in Bilingual Education from Brown University, where she taught Portuguese as a Teaching Fellow. She received a Fulbright Grant to conduct research in Brazil. Eliana is a Washington state registered court interpreter, a Washington state authorized medical interpreter, a certified Trainer of medical interpreters, and a CoreCHI™ healthcare interpreter. She has partnered with numerous organizations, including government and private entities, to design, develop, and deliver training programs for interpreters and interpreter trainers. She has many years of experience supervising teams of medical interpreters and overseeing the quality of language access services. Eliana is a CCHI Commissioner and a member of NCIHC, IMIA and CHIA. Eliana is also a member of the NCIHC’s Home for Trainers webinars work group.


About Natalya Mytareva, M.A., CoreCHI

Natalya Mytareva is Managing Director of the Certification Commission for Healthcare Interpreters and one of its founding Commissioners. From 2000 to 2013, Natalya was Communications Director at the International Institute of Akron, a non-profit refugee resettlement agency in Ohio. She is the author and instructor of several courses for interpreters of languages of lesser diffusion. Natalya is a Russian interpreter/translator, and started her career as instructor of various interpretation/translation courses at Volgograd State University (Russia) in 1991. She holds a combined BA/MA degree from VSU in Philology & Teaching English as a Foreign Language.

Click here to register to view this webinar's recording

NCIHC Members         free          Non-NCIHC Members  $30.00

(1) Complete the registration form in memberclicks as a member or non-member;
(2) Pay the fee if you are not a member of the NCIHC;
(3) Once payment is complete (or membership is confirmed), you should be automatically directed to a short registration page on -- make sure you enter your email address correctly;
(4) Upon completion of GoTo registration, you will receive a confirmation email with your link to the webinar;
(5) If you experience difficulties, let us know at [email protected].

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 


Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen, the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE