Trainers Webinar # 28


This live webinar took place on February 15, 2018.
NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

This webinar is approved by CCHI for 1.25 instructional hours and by ATA for 1 CEP.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

Some of the comments received:

  • Really interesting presentation that I will go back to time and time again as we attempt to create an in-house video and telephonic call center. 
  • Excellent webinar. Very informative and well presented. I especially like the 2014 research and its implications presented methodologically.
  • The presenter integrated the audience into the presentation. She found out who the audience was (in several key demographic categories) and then allowed *lots* of time for questions, both throughout and at the end.
  • This was an outstanding Webinar, I learned quite a bit from it.



As the demand and opportunity for interpreting via remote modalities grows, so too, does the need for interpreters to develop their ability to perform effectively in these remote modalities. This results in the need for trainers and training programs to offer initial or continuing professional development content targeting at helping students and working professionals to close the remote interpreting skills gaps. The goal of this webinar is to explore trends, perceptions, and training opportunities for remote interpreters. Using the results of research done on healthcare interpreters who work via phone and video, the presenter will provide a framework for categorizing key areas of professional development for this growing modality of interpretation. The audience will be challenged to reflect on their current training practice, set priorities, and implement changes to ensure that their interpreting students are ready to be successful in a remote interpreting environment.

This training covers concepts and practical techniques, including how to:

  • Summarize research findings about professional development for remote interpreters
  • Discuss perceptions and trends in remote interpreting and how they impact training
  • Identify and prioritize training needs to improve quality and consistency of service

Suzanne Couture picture





About the presenter:

Suzanne Couture is a Certified Healthcare Interpreter™ and an ATA-certified Spanish to English translator with seventeen years of experience in translation and interpreting. She holds a BA in Spanish and MEd in Instructional Design. Suzanne has worked as a staff interpreter, language services supervisor, and an online and classroom instructor. She is currently a freelance linguist, an instructional design consultant, and an adjunct instructor. She is also a member of the Home for Trainers Webinar Work Group of the National Council on Interpreting in Health Care.

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen, the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE