Trainers Webinar # 30

 This live webinar took place on July 14, 2018.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

This webinar is approved by CCHI for 1.25 instructional hours and by ATA for 1 CEP.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

Some of the comments received:

  • Webinar was right on point! Presenters were clear and concise! Excellent!
  • Straight forward answers to the most important questions an entry level interpreter. Amazing.
  • Excellent perspectives and resources shared. Thanks!
  • This was a great webinar because it elevates the level of the profession. Thank you
  • This was a very useful and I will put in practice for my interpreters to use.
  • I appreciate all the information provided. Thank you for this Webinar.
  • One of the most excellent webinars yet! Beautifully presented, and the best presenters yet! 



Professionalism is one of the nine NCIHC standards, yet trainers do not always address it. In this panel presentation, three seasoned trainers will discuss the standard and how you can train interpreters to go beyond its scope to succeed in business. Whether your students become independent contractors or staff interpreters, you can teach them how to be true professionals. This webinar will discuss best practices for following the NCIHC standard, diving into topics such as effective resume/bio writing, invoicing, timeliness, performance quality, social media and communication, professional associations, certification, and building relationships. Working conditions, knowing one’s worth, preparation techniques, apps and web-based resources, and client/employer expectations will also be presented. By introducing your students to the world of business, they will join the ranks of successful and fulfilled professionals who can navigate the ever-changing market conditions in healthcare interpreting.

By the end of this webinar, interpreter trainers will be better equipped to:
1) Teach strategies and introduce tools for interpreters to become successful professionals;
2) Define and apply the national standard of professionalism;
3) Leverage social media effectively to enhance professional network;

4) Help interpreters better prepare for assignments;

5) Help interpreters understand what it means to be a professional.

photo of Rosanna Balistreri Rosanna Balistreri

Elena Langdon picture Elena Langdon, M.A., CT, CoreCHITM

Gio Lester picture Giovanna (Gio) Lester, CT

About the presenters:

Rosanna Balistreri is a linguist fluent in Spanish, Italian & English. In 2010 & 2011, she served as President of the California Healthcare Interpreting Association (CHIA).  She has been teaching in the Translation & Interpreting program at Cal State University Fullerton, and has also served as Subject Matter Expert (SME) for the Certification Commission for Healthcare Interpreters.  She is currently on the Board of Directors of the National Council on Interpreting in Health Care (NCIHC), where she also serves as a member of the Standards and Training Committee and co-chairs the Languages of Lesser Diffusion (LLD) Work Group. Rosanna is the founder REACH-reaching diversity, a consulting agency for cultural & linguistic services geared exclusively toward healthcare. 

Elena Langdon, M.A., CT, CoreCHITM, has been a professional interpreter and translator since 2000. She is certified by the American Translators Association (ATA) as a translator (Portuguese into English) and by the Certification Commission for Healthcare Interpreters as a core-certified healthcare interpreter. She holds a Master’s in Translation Studies and has been teaching interpreting and translation since 2005. Elena was chairperson of the National Board of Certification for Medical Interpreters and currently helps produce webinars for interpreter trainers for the National Council on Interpreting in Health Care. She is also on the Board of Directors of the ATA and organizes the annual conferences of the New England Translators Association. She is based in Massachusetts, and enjoys traveling worldwide for work and play.

Giovanna (Gio) Lester, CT, has been a translator and interpreter since 1980. Born in Rio de Janeiro and raised in Bahia, Brazil, she has lived in the US since 1985. Gio served as interim vice-president and director of the National Board of Certification for Medical Interpreters (NBCMI). In 2011 she founded and became the first president of a new American Translators Association Chapter, the Association of Translators and Interpreters of Florida (ATIF). She is also a member of the National Association of Judiciary Translators and Interpreters (NAJIT), International Association of Professional Translators and Interpreters (IAPTI), and Associação Brasileira de Tradutores e Intérpretes (Abrates). Currently, she chairs the Miami-Dade College Translation and Interpretation Advisory Council. 

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 

Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen,

the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive

your request for an accommodation no later than two weeks prior to the date of this event. For those who

request an accommodation after this date, every effort will be made to provide a reasonable accommodation;

however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE