Trainers Webinar # 34

This webinar is approved by CCHI for 1.25 instructional hours and by ATA for 1 CEP.

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This live webinar will take place on Thursday, March 28, 2019 from 1:00 PM to 2:30 PM Central.   

Click here to register for this live webinar.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)



To receive a certificate of attendance, attendees must connect via computer and remain in attendance for the duration of the event. After the event, attendees must request a certificate of attendance by emailing [email protected] and indicate "certificate" in the subject line. Certificates are issued by email within two weeks of the date the request is received. 



One challenge faced by professional interpreters working in healthcare and other settings is the high levels of stress, vicarious trauma, or vulnerability they may feel during the course of their everyday work. Vicarious trauma has been identified as something that affects the performance and wellbeing of certain professionals, such as interpreters, by their experiencing or internalizing someone else’s trauma. Research has confirmed they are vulnerable to vicarious trauma, burnouts, compassion fatigue, or secondary stress as a result of repeated exposure to various traumatic information and experiences. 

Drawing from over 25 years of experience in a professional services industry and extensive research in this area, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord, a Language Services Provider agency, and an interpreter herself, will speak on the subject of vicarious traumatization not from a scientific but from an insider’s point of view - as a representative of a profession that is vulnerable to this type of trauma. Participants will be provided with real-life applications and tools that can help identify and examine triggers leading to vicarious trauma impacting the wellbeing and performance of service professionals, as well as strategies for helping others, and themselves, prevent and/or mitigate the effects of vicarious trauma before, during and after these interactions.

Interpreter trainers will gain an understanding of the particular vulnerability of interpreters to being impacted by the experience of patients that they interpret for. Trainers will also gain insight into the need and method for introducing this material to their students.

Learning Objectives:

  • Define vicarious trauma and articulate why those working in healthcare and social services settings are at greater risk for vicarious trauma
  • Articulate the potential impact of vicarious trauma on work performance and quality of life
  • Identify five coping strategies in effective self-care
  • Discuss ways that trainers can apply these concepts in interpreter training programs

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About the presenter:

Ludmila Golovine is President/CEO of MasterWord Services, Inc., a global language solutions company that embodies Golovine’s commitment to doing business with heart. An adherent to meditation practice, Golovine integrates mindfulness trainings throughout MasterWord’s operations. As a professional interpreter, Golovine knows first-hand how interpreting, especially in the healthcare, social services, education, and legal arenas, may present challenges such as compassion fatigue and vicarious trauma. For the past 10 years, she has applied her skills as a Certified Neuro-Linguistic Programming Practitioner and a Trained Demartini Method Facilitator to tirelessly help promote health and wellness to those in the language services industry, decrease burnout and increase longevity in this profession.  She has given numerous presentations at professional conferences, hospitals, and universities, as well as to professional interpreter audiences. 

NCIHC Members: free          Non-NCIHC Members: $30.00 Become an NCIHC Member today!

(1) Complete the registration form in memberclicks as a member or non-member;
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(3) Once payment is complete (or membership is confirmed), you should be automatically directed to a short 
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(4) Upon completion of GoTo registration, you will receive a confirmation email with your link to the webinar;
(5) If you experience difficulties, let us know at [email protected].

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 


Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen,

the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive

your request for an accommodation no later than two weeks prior to the date of this event. For those who

request an accommodation after this date, every effort will be made to provide a reasonable accommodation;

however, we may not be able to do so given potential time constraints.

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