Trainers Webinar # 43


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This 90 minute live webinar will take place on August 28, 2020 at 12:00 noon Eastern / 11:00 AM Central / 9:00 AM Pacific.
NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

 


Approved by CCHI for 1.5 instructional hours.

IMPORTANT NOTICE REGARDING CERTIFICATES OF ATTENDANCE: 

Instructions on how to obtain a certificate of attendance for this event will be given during the webinar.

See Webinar Policies for attendance requirements.


  This webinar is sponsored by

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Description: 

In this webinar we will look into the evidence that has emerged from the in-depth analysis of authentic video-recorded medical consultations and semi-structured interviews with patients, doctors and professional interpreters and we will discuss the ways in which this evidence can be translated into education and professional practice. We will begin with a brief introduction to empathic communication in (multilingual) healthcare communication and we will identify a number of factors that contribute to or hamper the co-construction of empathic communication in interpreter-mediated clinical encounters. We will do so by drawing on the actual patient-interpreter-doctor interaction and on their perceptions of it. At the end of the webinar participants will have gained a thorough understanding of the complexity of empathic communication in interpreter-mediated clinical encounters and will be able to make better-informed decisions at the level of interaction by reflecting on their own, the patients and clinicians’ communicative behaviors. Being able to effectively co-construct empathic communication in clinical encounters is of paramount importance as empathy is a basic component of therapeutic relationships, it has demonstrably improved patient enablement and doctor satisfaction, and it may be a precondition for patient-centered decision making.

Learning Objectives:

  • Distinguish between facilitating and hampering communicative behaviors in the co-construction of empathic communication in interpreter-mediated clinical encounters.
  • Reflect on the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
  • Assess the impact of the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
  • Demonstrate specific communicative and interactional strategies for co-constructing empathic communication in clinical encounters to interpreter students.

 About the Presenter:

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Demi Krystallidou is a postdoctoral research fellow at KU Leuven (Belgium). She specializes in multilingual healthcare communication. She is a trained conference interpreter and interpreter educator. She has published extensively in interpreter-mediated communication in healthcare. Her research focuses on empathic communication, interprofessional education, cancer communication and digital healthcare technologies in multilingual healthcare. 

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 


This webinar will be interpreted into American Sign Language.

Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen,

the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive

your request for an accommodation no later than two weeks prior to the date of this event. For those who

request an accommodation after this date, every effort will be made to provide a reasonable accommodation;

however, we may not be able to do so given potential time constraints.


You may download the Webinar Policies HERE   

 

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