Trainers Webinar # 24 

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This live webinar took place on Thursday, April 20, 2017.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)

This webinar is approved by CCHI for 1.25 instructional hours and by ATA for 1 CEP.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.

Some comments received:

  • This is a relevant topic with practical applications. Very helpful and timely information. Thank you!
  • Really liked the videos and examples as it helps to relate and train the interpreters.
  • This was a great webinar in thinking of the day to day issues we are faced with in the medical world of interpreters.
  • The videos were powerful representations, yet the webinar was a "safe place" to practice.
  • Thanks for this webinar, I feel it's very important to learn techniques that help us interpreters to deal with stressful moments, I will practice them!
  • Wonderful presentation! Thanks a lot!!!


Just like note taking, memory retention, or any other aptitude necessary for quality interpreting, managing impartiality in emotional situations is a skill that must be practiced. In this webinar we will first examine our own emotional triggers and signs of emotional distress and then share with one another for more perspective on the potential causes of internal conflict. We will examine methods for acknowledging and letting go of negative emotions and ways in which we can incorporate these tools into our curriculum when training interpreters. Finally, we will carry out several interpreting activities meant to provoke emotion and discuss how we can use such material for constructive emotional development in the interpreting classroom

Learning objectives:

With this webinar, the trainer of interpreters will:

  • Gain greater insight into the emotional triggers and signs leading to emotional distress that interpreting trainees may experience.
  • Learn to guide interpreting trainees toward a plan for managing emotions
  • Experience and analyze how emotional exercises and tools can be carried out in a learning setting for constructive learning. 

Michelle Pinzl






About the presenter:

Michelle Pinzl is the Coordinator of the Community Interpreting Certificate and instructor at Viterbo University where she teaches Spanish, French and Interpreting Studies. She lived abroad for seven years between Chile, Spain and France where she taught foreign languages and earned her Master’s degree in Foreign Languages and Intercultural Management from the Université de Limoges. Interpreting in the medical field since 2005, she became a Spanish-English Certified Healthcare Interpreter™ through the Certification Commission for Healthcare Interpreters (CCHI) in 2014. She currently works as a medical interpreter at Mayo Health System and other social service agencies, farms, schools and businesses.

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 


Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen, the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE