Trainers Webinar # 24

This webinar (live or recorded) is approved by CCHI for 1.25 instructional hours and by ATA for 1 continuing education point. 

WWG 24 image

If you missed the live presentation on Thursday, April 20, 2017, you can register to view the recording of this webinar. 

NCIHC Members         free          Non-NCIHC Members  $30.00
IMPORTANT: To receive ATA and/or CCHI CEU credits for viewing this recorded webinar, you will need to take a screenshot while viewing it and then send the screenshot to Home for Trainers ([email protected]) so that we can issue your certificate of attendance for CEU purposes. You will receive your certificate within two weeks from the date of your request.

Some comments from attendees of the 4/20/17 live event:

  • This is a relevant topic with practical applications. Very helpful and timely information. Thank you!
  • Really liked the videos and examples as it helps to relate and train the interpreters.
  • This was a great webinar in thinking of the day to day issues we are faced with in the medical world of interpreters.
  • The videos were powerful representations, yet the webinar was a "safe place" to practice.
  • Thanks for this webinar, I feel it's very important to learn techniques that help us interpreters to deal with stressful moments, I will practice them!
  • Wonderful presentation! Thanks a lot!!!



Just like note taking, memory retention, or any other aptitude necessary for quality interpreting, managing impartiality in emotional situations is a skill that must be practiced. In this webinar we will first examine our own emotional triggers and signs of emotional distress and then share with one another for more perspective on the potential causes of internal conflict. We will examine methods for acknowledging and letting go of negative emotions and ways in which we can incorporate these tools into our curriculum when training interpreters. Finally, we will carry out several interpreting activities meant to provoke emotion and discuss how we can use such material for constructive emotional development in the interpreting classroom

Learning objectives:

With this webinar, the trainer of interpreters will:

  • Gain greater insight into the emotional triggers and signs leading to emotional distress that interpreting trainees may experience.
  • Learn to guide interpreting trainees toward a plan for managing emotions
  • Experience and analyze how emotional exercises and tools can be carried out in a learning setting for constructive learning. 

Michelle Pinzl

About Michelle Marie Pinzl, MA

Michelle Pinzl is the Coordinator of the Community Interpreting Certificate and instructor at Viterbo University where she teaches Spanish, French and Interpreting Studies. She lived abroad for seven years between Chile, Spain and France where she taught foreign languages and earned her Master’s degree in Foreign Languages and Intercultural Management from the Université de Limoges. Interpreting in the medical field since 2005, she became a Spanish-English Certified Healthcare Interpreter™ through the Certification Commission for Healthcare Interpreters (CCHI) in 2014. She currently works as a medical interpreter at Mayo Health System and other social service agencies, farms, schools and businesses.


Register to view webinar recording

NCIHC Members         free          Non-NCIHC Members  $30.00

(1) Complete the registration form in memberclicks as a member or non-member;
(2) Pay the fee if you are not a member of the NCIHC;
(3) Once payment is complete (or membership is confirmed), you should be automatically directed to a short registration page on -- make sure you enter your email address correctly;
(4) Upon completion of GoTo registration, you will receive a confirmation email with your link to the webinar;
(5) If you experience difficulties, let us know at [email protected].

System Requirements

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet 


Reasonable Accommodation:  If you require an ADA accommodation, please contact Nicole Steen, the NCIHC Administrative Assistant, at (202) 505-1537 or email [email protected].  Nicole Steen must receive your request for an accommodation no later than two weeks prior to the date of this event. For those who request an accommodation after this date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.

You may download the Webinar Policies HERE