Member FAQFrequently Asked Questions
Login / Password
Why do I see extra characters added after I enter my password?
Listserv
How do I subscribe to the NCIHC Members-Only Listserv?
How do I unsubscribe from the Listserv?
How do I post a message to the NCIHC Listserv?
How do I change the email address for my listserv messages?
Is there a daily digest option for receiving messages?
How can I manage the amount of messages from the listserv? (New!)
Are the messages archived for me to access them later?
I have added myself to the listserv but I am still not receiving messages. Now what?
As an organizational member, how do I add additional subscribers? (New!)
Membership Renewal & Payments
How can I renew my membership to NCIHC?
How can I obtain a receipt for my payment to NCIHC?
Profile
Why does my profile show that it was modified by someone else?
Have a question that is not answered here?
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How do I change my password?
Why do I see extra characters added after I enter my password?
How do I subscribe to the NCIHC Members-Only Listserv?
1. Go to www.ncihc.org.
2. Log in with your user name and password.
3. Click on MY PROFILE.
4. Click on ‘My elists’
How do I unsubscribe from the Listserv?
1. Go to www.ncihc.org.
2. Log in with your user name and password.
3. Click on MY PROFILE.
4. Click on ‘My elists’
How do I post a message to the Listserv?
Open up a new email message and enter the listserv address in the TO line: [email protected]. Or, reply to any listserv message. You must be currently subscribed to the listserv in order for your message to go through.
How do I change the email address for my listserv messages?
Is there a daily digest option for receiving messages?
No, there is no option with the current listserv to receive all of the listserv messages in a daily digest format at this time. This option may be added at a future time, however.
How can I manage the amount of messages from the listserv?
If you are using Microsoft Outlook, follow these easy steps:
If you are using GMail, follow these steps:
Note: If you prefer listserv e-mails to go directly to a Label of your choice within your Gmail inbox intead of appearing in your main inbox, choose the following actions while in step #6 above: “Skip the Inbox (Archive)” and “Apply Label”.
If you are using Yahoo! Mail, follow these easy steps:
Are the messages archived for me to access them later?
Presently, the listserv messages are not archived for access on the website. If there is a message that you lost from your own email archives, your best option is to send a message to the listserv to ask for the information. More than likely, another listserv member will have the information you are requesting.
I have added myself to the listserv but I am still not receiving messages. Now what?
Have you checked with your IT department to see if a firewall setting is preventing you from receiving the messages sent from the listserv? Some of our members' e-mails have had the listserv messages mistaken as Spam. Please check with your IT department and let them know that you are expecting messages from [email protected] with "ncihc-members:" in the subject line.
As an organizational member, how do I add additional subscribers?
Simply send a request to [email protected] with the email addresses for up to five additional subscribers beyond the primary subscriber for your organization. Once your active organizational membership status is confirmed, the subscribers will be added.
How can I renew my membership to NCIHC?
At the top of the page, click on the word ‘Login’. You will be asked for your user name and password. Enter them (both are case-sensitive) and click ‘submit’
How can I obtain a receipt for my payment to NCIHC?
Why does my profile show that it was modified by someone else?
Frequently, the web administrators may update your profile for various reasons. The profile contains not only the information visible to the profile owner, but additional information that we use for NCIHC database and records, such as payment information, membership data and other details that we may have a need to update and modify from time to time. Only a limited number of web administration staff have the ability to modify your profile for the reasons listed above.
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