Trainers Webinar #5

Cultural Incompetence:

A Fix-It Webinar for Interpreter Trainers

by guest Trainer of Trainers Marjory Bancroft, M.A.

This live webinar took place on January 20, 2014.

Click here to register to view a recording of this webinar.

Click here to access the presentation slides.

NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)


Approved by CCHI for 1.25 instructional hours.


If you wish to receive a certificate of attendance after viewing the recording, you must:

1. Provide at least one screenshot of the webinar; and

2. Provide the verification code mentioned at the beginning of the presentation (if there is one).

Please email requests for certificates of attendance to [email protected] and indicate that you are requesting a certificate in the subject line. Every effort will be made to provide certificates to individuals who meet eligibility requirements within two weeks of their request.



Enjoy this webinar for interpreter trainers on teaching cultural competency in health care interpreter training programs. This webinar presents a pedagogical framework and practical strategies that interpreter trainers can use to teach interpreters how to perform cultural medication, rather than act as cultural arbiters themselves. 

After attending this 90-minute webinar, interpreter trainers will be able to:
1.  Identify three key concepts in cultural competence to teach to medical interpreters.
2.  List and become familiar with these steps, sample scripts, and framework for teaching interpreters to perform safe, effective cultural mediation (AKA cultural brokering).
3. Explore the LEARN model as a framework for teaching cultural mediation.

 Some of the comments received from participants follow:

  • Excellent webinar! Thank you to Marjorie Bancroft for this resourceful, outstanding presentation! 
  • Marjorie Bancroft is amazing.  I love her presentations.
  • I greatly enjoyed this webinar.  A true eye-opener!
  • Good webinar.  It was the right combination of facts and stats, personal experience stories, and attendee participation.  I will be using what I learned to enhance the training I do for clinic staff at our new employee orientation.
  • Excellent.  Totally engaging. Fantastic resources and specific suggestions and samples.  One of the best training sessions I have attended in a long time!
  • Excellent! Marjory delivered material I will be able to include in upcoming training and in my own work as an interpreter. 
  • We have been operating on these principles for years, but it is great to have better tools with which we can further elucidate the principles for trainees initially and on a continuous basis.
  • Great webinar!  The speaker was phenomenal!  I learned new and interesting ideas/training methods.  
  • Very nice presentation.  A nice role out of the content and well done technically.  
  • The Webinar contents were very enriching. Marjorie is an excellent educator. I appreciate the opportunity NCIHC brought to so many of us today. I personally thank you for sharing your knowledge and your experience with others. Delighted with it!


About our guest Trainer of Trainers:

Marjory Bancroft, Director and founder of Cross-Cultural Communications, has given more than 100 Trainings across the U.S. in cultural competence, overcoming language and cultural barriers, interpreting, language access laws and service delivery to immigrants. 

Marjory holds a BA in French linguistics and an MA in linguistics from Université Laval in Quebec, as well as diplomas in Spanish philology, German language and literature and advanced Arabic from universities in Spain, Germany and Jordan.

The Home for Trainers invites interpreter trainers to register for Cultural Incompetence: A Fix-It Seminar for Interpreter Trainers with guest trainer Marjory Bancroft.



NCIHC Members: free          
Non-NCIHC Members:  $30.00 (Become an NCIHC Member today!)


System Requirements 

PC-based attendees:        Required: Windows® 8, 7, Vista, XP or 2003 Server 

Mac®-based attendees:    Required: Mac OS® X 10.6 or newer

 Mobile attendees:            Required: iPhone®, iPad®, Android™ phone or Android tablet

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